Conditions d’utilisation

Terms & Conditions

This website is operated by Ostrelle Commerce LLC. Throughout the site, the terms "we," "us," and "our" refer to Ostrelle Commerce LLC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

General Use of the Site
By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms of Service," "Terms"), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site. Please read them carefully before accessing or using our site.

Article 1 - Definitions
- Withdrawal period: The timeframe during which the consumer may exercise the right of withdrawal.
- Consumer: A natural person not acting in the course of a profession or business.
- Business: A natural or legal person offering products and/or services remotely.
- Distance contract: A contract concluded using remote means of communication.

Article 2 - Company Identity
- Company Name: Ostrelle Commerce LLC
- Email Contact: support@clairemanon.com

Article 3 - Applicability
These general terms and conditions apply to every offer from the business and every distance contract and order between the business and the consumer.

Article 4 - The Offer
The offer includes a complete and accurate description of the offered products and/or services. Images represent the products faithfully, although actual colors may slightly vary. Obvious errors or mistakes in the pricing or descriptions within the offer are not binding on the company.

Article 5 - The Contract
The contract is officially concluded when the consumer accepts the offer and meets the stated validation requirements.

Article 6 - Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days after receiving the product.

Article 7 - Costs in Case of Withdrawal
Return shipping costs are the sole responsibility of the consumer.

Article 8 - Exclusion of the Right of Withdrawal
Exclusion applies strictly for custom-made items and hygienic items with broken safety seals.

Article 9 - Pricing
All prices displayed on the store include VAT unless otherwise explicitly stated.

Article 10 - Delivery
Orders will be fully delivered within 30 days unless otherwise specifically agreed upon between both parties.

Article 11 - Complaints
Any complaints regarding damage or discrepancies must be reported to our support team within 7 days of delivery.

Article 12 - Contact Information
For any legal questions, data requests, or policy inquiries, please contact us at: support@clairemanon.com.